Services

Competition Handling

  • Receipt of entries via mail, web, SMS, phone & fax
  • Winner notification via phone, SMS, email or letter
  • Winner follow-up & Management
  • Validation of entries
  • Data Entry
  • Supply of packaging materials
  • Letter creation and printing
  • Prize packing & dispatch
  • Tracking & POD (where required)
  • Reporting
  • Publication of winners details

Draws

  • Manual Barrel Draws
  • Electronic Draws  (approval number supplied)
  • Electronic Timestamp Draws for instant win promotions

Competition Legal Requirements

  • Copywriting of T &C’s
  • Legal approval of T&C’s and Artwork
  • Applying for permit numbers
  • Supply of scrutineer for draws (where required)

Banking requirements

  • Set up of Promotional bank account
  • Individual or bulk payments made to approved claimants/winners
  • Supply of A4 perforated cheques with individualised remittance letters
  • Direct Deposit via secure electronic banking
  • Secure payment processing
  • Reconciliation of payments

Kitting & Distribution

  • Full online Management & Order System provided through our CRM
  • Supply  of packaging materials
  • Kitting of POS, Show Bags, trade kits
  • Premium Hamper assembly
  • Bulk or individual kit dispatch
  • Tracking & POD (where required)

Customer Service Centre

  • Set up and facilitate promotion/client specific 1800/1300 multi line/operator service
  • Set up and facilitate promotion/client specific email address
  • Inbound/Outbound calls, emails & SMS
  • Service reports via our CRM

Warehousing

  • Secure, clean warehouse facility for up to 100 pallets
  • Further off-site storage facilities  (up to 1,000 pallets) available
  • Container hand unload & palletisation of goods
  • Supply of pallets/skids
  • CHEP Account
  • Inventory Management provided through our CRM
  • Real-time  direct customer access to inventory reports

Loyalty Programs & Order Fulfilment

  • Management of system set up for on-line store front & secure payment processing.
  • Facilitate orders from web, phone or fax
  • Pick, pack & dispatch of orders
  • Uploading of dispatch & tracking data into back end for client/customer information.
  • Customer service Centre
  • Real time reporting via our CRM

Prize Sourcing

  • Travel & Accommodation
  • Entertainment
  • Experiences
  • Gift Cards
  • Electronic
  • Whitegoods
  • Home wares
  • Sporting & Leisure goods